Frequently asked questions

How does support work?
Our support team is available to help you with any questions or issues you may have. You can contact us through our contact form, email, or phone. We typically respond within 24 hours during business days.
What are your shipping options?
We offer various shipping options including standard shipping, express shipping, and same-day delivery in select areas. Shipping costs and delivery times vary depending on your location and the shipping method you choose.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier's website to track your package in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition with tags attached. Please contact our customer service team to initiate a return, and we will provide you with a return shipping label.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by destination. Please check our shipping page for more details on international shipping rates and estimated delivery times.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cash on delivery in select areas. All payments are processed securely through our encrypted payment gateway.
How do I create an account?
Creating an account is easy! Simply click on the "Sign Up" or "Register" button, fill in your details including name, email, and password, and verify your email address. Once verified, you can start shopping and enjoy exclusive member benefits.